Just Clean Cares

Data Protection

Just Clean Cares Ltd

Privacy Notice • www.justcleancares.co.uk

1. About this notice

This policy notice describes how we collect and process personal data when an individual (“data subject) uses our website www.justcleancares.co.uk, in line with the requirements of the General Data Protection Regulation 2016 (GDPR) and Data Protection Act 2018 (“DPA)

Where applicable, this privacy notice describes where to obtain details on how your personal data will be processed.

Definitions of terms within this notice:

personal datameans any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

processingmeans any operation or set of operations which is performed on personal data or on sets of personal data, whether by electronic system or paper based system such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

pseudonymisationmeans the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable naturaI person;

controllermeans the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

processormeans a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

third partymeans a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data. For example, this may be a person or organisation you have appointed to act on your behalf.

consentof the data subject means any freely given, specific, informed and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to you

2. Who we are and how you can contact us

This website is operated by JUST CLEAN CARES LTD, company number 13566606. Our registered office address is at 90 London Road,Southend On Sea, Essex SS1 1PG.

Just Clean Cares is provides cleaning services to customers who require a regular weekly/fortnightly or oneoff domestic cleaning service.

Information that is collected via this website will be transferred to our marketing team for the purposes of this privacy notice are the data controller.

3. Personal data we would like to collect from you

If you’re a customer enquiring about or wishing to book a cleaning service. we will collect the following personal data from you (this personal data will be transferred from our website directly to our marketing or sales team:-

  • Your salutation, first name, surname, phone number(s), email address, property address (including company name if applicable), preferred contact method and preferred cleaning requirements We collect all of this information in order to allow us to offer you a service that is tailored to you and your needs.

Non-personal data we would like to collect

  • How you heard about us. We collect this information in order to understand how we best reach our customers.

Our lawful basis for processing your personal data is necessary for our legitimate business interests, which is to contact you to provide information about our services and offer you a cleaning service. These are legitimate business interests as these activities are vital to the success of our business

  • Your banking information when setting up a Direct Debit for your cleaning service or if we issue you a refund bank account sortcode and account number or building society account information_

    For paperbased Direct Debit Instructions, your account manager will securely store the paper instruction for the duration of your contract and for a period of time determined by the office after your contract has been terminated. This is done to enable the office to provide proof of payment authorisation to your bank/building society should they request it, for example, in the event of an indemnity claim. You may request the specific retention period that the office will store your banking information by contacting them directly.

    For refund requests made by BACS transfer.: Your banking information will be stored securely and securely deleted once the payment has been made_

  • If you are paying by crediUdebit card the card PAN (the long number across the card), expiry date, valid from date, issue number, name on the card and that accept card payment use PCI DSS compliant thirdparty payment service providers Local we will never store your debiUcredit card information_All card details the are provided on paper forms will be securely shredded following the processing of your payment

    Non-personal data we require from you:

  • Cleaning service preferences clean day/time and service requirements such as frequency of service, number of hours per clean etc.

Our lawful basis for processing your additional personal data is necessary for the performance of a contract to which you, the data subject, is party or in order to take steps at your request prior to entering into a contract

4. Consent

When consent is required to process your personal data, or we ask you for sensitive personal data, we will ask you for your explicit consent. We will identify the specific purposes for the data, tell you why and how the information will be used in clear and plain language.

You can withdraw your consent at any time by emailing us at info@justcleancares.co.uk or by contacting the office.

5. How we use your personal data for direct marketing

When you contact us, we may ask you if youd like Just Clean Care’s marketing information from timetotime. We will ask you for your explicit consent to do this.

Direct marketing will only ever be carried out by office or an appointed account manager or third-party on the companies behalf and never by this website. We will never share your personal data with any third party for their own direct marketing purposes unless you have given us your explicit consent to do so.

You can withdraw your consent at any time, or control your direct marketing preferences, by contacting the office.

6. When we will share your personal! data with others

In the dayto-day running of this website and daytoday operations, your personal and nonpersonal data you submit will be shared by this website with the following recipients

  • The office that manages your account.

All local franchisee office are independent businesses and operate their businesses in accordance with the Just Clean Cares Operations Manual to ensure all our customers receive the same high standards of customer service. However, IT systems and service providers will differ between local franchisee office and some may appoint data processors to act on their behalf for certain tasks.

Just Clean Cares Ltd hold all local franchisee offices to the same technical and organisational measures notedabove to ensure each local franchisee office complies withall UK and EU data protection and privacy regulations, directives and laws.

You may obtain the information of the technical and organisational measure your local franchisee office has implemented by cootacting them direcdy. Please see section 2 of this privacy notice (who we are and how you can contact us) for details on how to find your local franchisee office contact infonmation.

7. Your rights as a data subject

Af any point while we are in possession of or processing your pe<sonal data, you, the data subject, have the following rights:

  • Right of access you have the right to request a copy of the information that we hold about you.
  • Right of rectification you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten in certain circumstances, you canask for the data we hold about you to be erased from our records.
  • Right to restriction of processing where certain cooditions apply to have a right to restrict the processing.
  • Right of portability you have the right to have the data we hold about you transferred to another organisation.
  • Right to object you have the right to object to certain types of processu1g such asdirect marketing.
  • Right to object to automated processing, including profiling you also have the right not to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review. in the event that Just Clean Cares Ltd or your local franchisee office refuses your request under rights of access, we will provide you with a reasoo as to why. You have the right to complain as outlined in the clause below.

All of the above requests will be fcxwarded on should there be a third party proceSSO( involved in the processing of your personal data.

8. How you can make a complaint

In the eveot that you wish to make a complaint about how your personal data is being processed, or how your complaint hasbeen handled, you have the right to lodge a complaint directly with the supe,visory authority, The Information Commissioner (“ICO”), and our data protection representatives.

Wf!d be grateful if youd allow us to address your complaint or concern 01 the first instance by emailing privacy@justcleancares.co.uk. Toraise your concerns about our information rights practices directly with the ICO go to www.ico.orq.uk/coocems or call 0303 123 1113.

9. How we keep this privacy notice up to date

We will review and update this privacy notice from time to time.

To ensure you have the opportunity to review the updated notice before you choose to continue usiJ1!:1 our Services, we will notify you by placing a prornineot banner at the bottom of our home page for up to 2 weeks after the privacy policy has been updated. We will include a summary of the changes at the top of the privacy notice so that it is clear and easy to understand what has changed.

This is versio,12.0 of our privacy notice and wasupdated on 26″ April 2019.

 10. More about this privacy notice

This privacy notice should be read and used in coojunction 1Mth the following documents.

Just Clean Cares Discrimination Policy Just Clean Cares Recruitment Policy